Teamtel, based in Zaventem, is the full-service IT partner for Flemish SMEs with 10 to 100 employees. We provide quality IT support, cloud telephony, cybersecurity and Microsoft solutions. Our customers appreciate us for our proactive approach, strong customer service and excellent reputation (4.7/5 on Google). At Teamtel , we work together to make our customers successful and future-proof.
Who are we looking for?
Are you an IT talent who doesn't just want to finish tickets, but really want to make an impact? Are you looking for a place where you can grow at lightning speed, surrounded by A-players? Then you've come to the right place at Teamtel . We are looking for a Helpdesk Engineer who is not afraid to take ownership, learns at lightning speed and is ready to grow. Smooth and professional communication is essential - you know how to speak to customers clearly and effectively.
This is not your average help desk job, but your first step towards a high-performance IT career!
Your role?
- You are the first point of contact for our customers and help them with ICT problems in
Dutch and French.
- You solve 1st line issues independently and ensure that everything works quickly and efficiently.
- You communicate clearly and professionally with customers, so that they feel well served.
- You analyze recurring problems and look for structural solutions.
- You document smart solutions so that our entire team becomes even better.
- You work together with our 2nd and 3rd line engineers to develop your skills at lightning speed.
What you have in the house
- IT-minded - You are passionate about technology and want to continuously improve yourself.
- Problem solver - You don't think in problems, but in solutions.
- Strong communication skills - You know how to explain technical issues to customers in simple terms.
- Learn & grow - You want to prove yourself and grow quickly to a higher level.
- Knowledge of IT - At least two years of experience with Windows, Microsoft 365 and networks.
- You speak and write Dutch and French fluently.
What we offer
- Next-level training - You get internal coaching + we pay for your IT certifications.
- Growth opportunities - From help desk to 2nd line and beyond? You can do it here.
- Outstanding compensation - We invest in talent and reward performance.
- A team of high-performers - You'll work with people who inspire and challenge you.
- Cool work atmosphere - A close-knit team, team events and a culture where achievements are
celebrated.
