Nowadays, you don't need a landline phone to communicate with customers or suppliers. Business calling via your PC or laptop has numerous advantages and offers many opportunities to work efficiently.
The most well-known softphone for making calls over the Internet is Skype For Business. But there are better alternatives on the business market. An extremely efficient and powerful softphone is that of 3CX. Both for Windows and iOS.
Call me your computer
To make calls through your computer, you certainly don't need an expensive or powerful computer. Just make sure you have a recent operating system (Windows 8 or higher / iOS 10 or higher).
You need internet to make calls through your PC or laptop. This can be done either through a stable Wi-Fi or Ethernet. In Belgium, most Internet connections are of high quality. If you call many people at once or download heavy files while calling, you must have sufficient broadband. Contact us if you want more information about this.
In addition to a PC and Internet, you need to make a choice about which softphone, headset and VoIP provider you want to work with.
Softphone client
You make calls on your PC through a software: a softphone. The softphone turns your PC into a real phone, so to speak. There are several brands of softphones.
Some well-known examples of business softphones are:
- Skype 4 Business
- 3CX
- Linphone
- Zoiper
One of the best softphones on the B2B market is 3CX's. Through 3CX's softphone, you can easily answer, transfer and make outgoing calls. You also see the availability of other colleagues and can chat.
Online meetings and video meetings are also of high quality at 3CX. This allows you to avoid traffic jams and talk face-2-face with customers and colleagues around the world.
Headset
For decent sound quality and comfort, however, a headset is necessary. Via USB, you can easily connect the headset to your PC. If you are using a Sennheiser headset, the 3CX softphone will recognize the headset immediately. Plug and play.
If you want to be more mobile, you can also opt for a wireless headset. Via bluetooth or dect technology, you can walk around freely and make calls.
VoIP Provider
A VoIP provider will ensure that you have a phone number and can make calls to all landline and cell phone numbers, both national and international.
By the way, VoIP is 60% cheaper than traditional calling. Teamtel offers reliable and economical sip trunks. Click here for more info about our sip trunks
Communicate smarter
There are numerous advantages to calling through your PC or Laptop. You can work from home , at the hotel, ... As long as there is an internet connection (wifi or cable) you can make and receive calls and you are optimally accessible.
You also stay in touch with your colleagues at all times. With the 3CX softphone you also see the availability status of colleagues, you can chat and connect with 1 mouse click.
By the way, with the click-2-dail plugin, you can call from a web page or your CRM with 1 click. That way you work a lot more efficiently and faster.
