Thanks to the Microsoft Teams integration in 3CX, you can easily make business calls via Teams using the 3CX PBX.
The biggest advantages of the integration is that it is a lot cheaper than making calls directly through Teams and managing your PBX through 3CX is very easy.
- Cheaper
- Simpler management
- Additional functionalities
Cost-effective
If you want to use the Microsoft Teams phone system, there is an add-on license fee per user. This can add up quite a bit, especially if you have more than 20 users.
Moreover, you have to use Microsoft's expensive calling plan if you want to make calls directly to your Teams environment. To save on these calling costs, you can also possiblyuse a third-partySIP trunk through Microsoft's Direct Routing facility.
Since all these options work with a price per user, this can add up considerably. By using 3CX telephony integration, you have no cost per user for the PBX and can enjoy low calling rates.
Easy to work with
Although Teams has seen a meteoric rise in recent years, the telephony system is still cumbersome . Configuration is labor-intensive and complex.
With the 3CX PBX, you can easily control your own telephony and call flow online. For example, you can easily adjust opening hours, set up choice menus, manage call queues, and so on....
Flexible options
Because of 3CX's unified approach, Teams users are not tied to just their Teams web client to make calls.
Thus, if required, users can choose from different options that best suit them to work productively:
- Teams desktop application
- Mobile Teams app for iOS and Android
- 3CX Windows Desktop application
- 3CX web client
- 3CX iOS and Android apps
- Traditional IP desk phone
Improved performance and reporting
The 3CX telephony system also offers extensive functionality for contact centers, such as advanced queuing, call routing and real-time wallboards.
In addition to the business contact center features, connecting Teams to 3CX allows you to access a wide range of reports not available when using the Teams phone system.
Reports can be customized and scheduled as needed and emailed to any user or group of users. This provides team leaders with vital information to enhance the decision-making process.
Conclusion
Microsoft Teams has many features that businesses find invaluable, but the phone system is not equipped with all the features businesses need.
Using 3CX integration, end users can use the familiar Teams application without sacrificing necessary features and spending more on expensive call subscriptions.
Like to learn more about the 3CX Teams integration?
As a platinum 3CX partner, Teamtel can help you from A to Z with the 3CX & Teams integration. Contact us for a free, no-obligation consultation
