Want to switch to VoIP telephony but still have questions? We are happy to help you with the most frequently asked questions about switching to VoIP telephony.
- Is my Internet strong enough?
VoIP telephony uses much less bandwidth than most people think. For a call, you should count on about 0.128 Mbps. A standard Internet connection in Belgium is between 40 and 100 Mbps.
So a lot depends on how many users you wish to make calls with at the same time. But if you have less than 50 users, a standard Internet subscription is certainly sufficient to make quality VoIP calls.
- Do I need to buy new phones?
If you are not currently calling VoIP you will indeed have to change your existing phones. Count on about €125 to purchase a good IP phone.
Don't wish to use any more telephones? That too is perfectly possible! You can make calls via the computer or via the smartphone app. Then you receive all your calls on your laptop or cell phone without investing in a fixed or portable device.
- Can I keep my current phone numbers?
Of course, you can keep your current phone numbers as usual. Customers will continue to call you on your familiar phone number(s).
- Do I need to change anything about my infrastructure?
No, switching to VoIP telephony is very simple. There is actually little to no need to change your current infrastructure.
Since the telephone system is in the cloud, only the new phones need to be installed. We connect these to your company network. If you wish to make calls via computer or smartphone app, nothing needs to be installed at all!
- Is the call quality good?
The call quality of VoIP telephony is just the same as that of traditional telephony. You cannot possibly hear whether a call goes through VoIP or the traditional telephone line.
- Is VoIP telephony even reliable?
VoIP telephony is completely reliable and is nowadays also used by, for example, governments, major banks, police, and so on... Via highly secure data centers, the connection is completely secure. Both against hacking and listening in.
- What if my internet goes down?
Even if your Internet goes down, you can always be reached by your customers. Calls are automatically forwarded to your company's mobile numbers. Via the smartphone app, you can continue to make calls over 4G.
Download our VoIP telephony starter's guide
Find out exactly what VoIP & cloud telephony is, what the benefits are and what to look out for when making the switch.
