Internet telephony, also known as VoIP telephony, is increasingly becoming the norm for corporate telephony.
Employees are more accessible, and because investing in an expensive telephone system is no longer necessary, it also provides significant cost savings.
The 5 biggest advantages of Internet telephony at a glance:
- Ideal for telecommuting
Internet calling is the solution if you want to be easily accessible both at home and in the office. Switch easily to colleagues and never miss important calls again. All you need is a computer and an Internet connection. You can make and receive calls using your fixed business number.
- Flexibility and scalability
Are you starting a new department or branch office or is there slight shrinkage? With VoIP telephony you easily scale up and down, so you don't have to worry about your telephony costs. Because the phones are directly connected via a router or switch and the telephone system is in the Cloud, location no longer plays a role.
- Cost savings
With internet telephony, you can easily save up to 60% on your telephony costs. Both the management and the general costs of a telephone exchange are a lot cheaper. Your call costs are also a lot cheaper with internet telephony.
- Smart collaboration with other systems
Telephony over the Internet works seamlessly with your O365 package and most ERP and CRM systems. This allows you to make calls with a single click from your computer. Also, the system recognizes a customer's number on an incoming call and can immediately display the data and any file on the computer screen on an incoming call.
- Improve your service through reports
It is possible to monitor and retrospectively analyze telephone communications. An analysis tool analyzes all incoming calls and provides insight into the number of phone calls, the number of missed calls, and the average hold time and call duration, among other things.
With these insights, you can improve service to your customers. The analysis tool is linked to the telephone system in the cloud, eliminating the need to purchase additional hardware.
Download your internet telephony e-book
Find out exactly what VoIP & cloud telephony is, what the benefits are and what to look out for when making the switch.
