Now easily integrate your business WhatsApp with your 3CX PBX. This way you can manage all your business communications from 1 clear platform.
In addition to your telephony, video meetings and website chat, 3CX now allows you to forward your company WhatsApp messages directly to the appropriate employee. So you can easily answer, transfer and resolve customer requests, all from one platform!
Reply to WhatsApp business messages via 3CX
- Give your customers more ways to contact your company
- New WhatsApp leads can be responded to directly from 3CX customers
- Forward a chat to a colleague or group as needed
- Improve solution time when working together as a team
Live chat, social media & calling all under one roof
- Calling, Video, Live Chat, Facebook, SMS and WhatsApp
- Help customers across multiple channels from a single interface
- Save time by eliminating the need to switch between apps
- Keep a central overview of all your chats
Automatic assignment of WhatsApp messages
- Send your WhatsApp messages to a queue of agents
- Allow chats to be assigned to the first agent to respond
- Keep track of your response times with SLA timers
- Run reports to track SLAs, response times and agent performance
Do you still have questions?
Teamtel is the largest and most important 3CX distributor in Belgium. As a Titanium 3CX partner and official VoIP provider with 15 years of experience and more than 1,200 customers in Belgium, your telephony is in good hands.
By calling on our services, your company can count on your business telephony to be in constant working order. We always provide the necessary security updates, proactive management and support.
In addition, we do the necessary configuration updates, backup monitoring and all kinds of other curcial telephony and IT tasks. Thus, you are guaranteed to have a well-secured and always available enterprise.
