3CX and Microsoft Teams have been gaining strong popularity worldwide in recent years. Partly because of the Corona measures, we needed to be available to clients and colleagues quickly and flexibly, both at home and in the office.
Since most users are already familiar with Microsoft Teams, in this article we will focus on the benefits of the 3CX solution VS Microsoft Teams.
The benefits of 3CX versus Teams
3CX, like Teams, is a collaboration tool. You can make both business calls, chat and hold video meetings from their platform. In many areas, however, 3CX has a line ahead of Teams. It is up to 50% cheaper, is easier to manage and you have more telephony functionality.
- The telephony functionalities
If you are talking about extra functionalities in the field of telephony, the 3CX PBX is a big advantage over the Teams PBX. These include: employee transfers, setting up smart queues and chat features such as web chat and group chat. Reports and statistics are also more extensive in 3CX than in Teams.
3CX's fixed-mobile integration is also more advanced than Microsoft Teams. For example, you can see which colleague is already on a call when you want to call or transfer from your cell phone. The benefit of this is that your status automatically changes to "Do Not Disturb," so you can't get duplicate calls coming in. With Teams, there is no such link.
By the way, you can set the "Do Not Disturb" status so that the caller can leave a voicemail message or that the call will be routed to one of your colleagues. This improves customer satisfaction because every caller - regardless of your availability - can still be answered! Read more about the benefits of 3CX here.
- Prices: 3CX up to 50% cheaper
With Teams, you pay a cost per user. This cost, of course, can add up quickly. 3CX is a much more affordable alternative in that regard. You only pay based on the number of simultaneous calls you need. The additional telephony features in Teams are additionally paid for. For example, do you want an add-on to hold audio conferences? Then you pay an additional amount for this per month, per user.
At 3CX, the pricing model is set up so that you choose a license type that you need. Then you can enjoy a range of fully integrated telephony functionality.
- Integrating 3CX telephony with Microsoft Teams, is it possible?
That is certainly possible! 3CX offers native Teams integration. Here, 3CX serves as the underlying system but you make calls through your Teams environment.
Summary
Teams is intuitive and easy to use for companies that have already invested heavily in Microsoft products.
The integrated calling app works well for basic users, but calling features are limited and calling plans are expensive. The lack of advanced call routing and management features in more mature hosted phone systems can affect customer interactions.
3CX is a complete solution suitable for any business or industry. 3CX is capable of meeting all business needs, from mobility and status to advanced contact center features and more, at a fraction of the cost of other PBX and UC systems.
If you are looking for the most versatile and cost-effective voice and unified communications solution, 3CX is the ideal choice.
