Live chat is being used by more and more companies to communicate with their customers, regardless of size or industry.
3CX has developed a Live chat solution to provide an easy way to reach your customers through your website.
The possibilities
Once the initial 3CX Live Chat extension is set up and linked to your 3CX phone system, many features and customization options are available.
Depending on your preferences, you can choose:
- On which pages the chat balloon is displayed
- The information fields that visitors must complete
- Avatars and logos in house style
- Languages
- Actions outside office hours
From Live Chat to Live Call
By integrating Live Chat with our phone system, website visitors can chat in real time and switch to a phone or video call with one click, without having to dial phone numbers.
Your employee can answer immediately from their device via the 3CX Web Client, Windows Desktop App or mobile app, ensuring a smooth call flow.
Whatsapp and text messaging integration
Live Chat comes with all the functionality and customizations users can ask for. 3CX serves multiple communication channels.
Your business Whatsapp and text messaging can be integrated into 3CX so you only have 1 communication platform to keep all customers informed, no matter how they choose to contact your company.
Additional features
- Assign and transfer agent:
Chat messages can be delivered to a group of agents who can choose to "take" a chat to handle it. If the visitor needs more experienced help, the chat can be transferred to another agent while maintaining the previous chat script.
- Chat reports:
Included in Live Chat is the ability to run reports to determine how many chat sessions were started, answered and abandoned. These reports can only be run when linked to a 3CX Phone system.
- Sales or support:
Visitors can select which department they want to contact before starting the chat.
- Google Analytics integration:
Administrators can track and report website visitors' interactions with the chat balloon and greeting message to improve conversion rates.
Conclusion
3CX Live Chat provides a simple and effective way for anyone to incorporate instant messaging and support directly into their website, regardless of technical capabilities.
Customization is intuitive and implementing specific business rules for call time management is easy.
