Anno 2024, IP (Internet Protocol) telephony appears to be at cruising speed. Organizations have switched en masse from antiquated digital PBXs to newer Internet-based platforms, such as the 3CX phone system.
Discover everything 3CX has to offer in this handy overview.
3CX: an overview
Software-based telephony solutions offer enhanced functionalities and open a variety of additional communication options.
They far outperform their analog or digital counterparts. Meanwhile, older ISDN lines will be phasing out in Belgium and the Netherlands. Obsolete, hardware-based telephone systems, meanwhile, are obsolete and will have little reason to exist as of 2025.
Does your organization still have a traditional PBX phone system? At some point, you'll want to be able to quickly switch to an Internet-based phone solution instead. The advanced features of the 3CX phone system make it easy and attractive for both large and small businesses to switch.
Why are so many organizations switching to 3CX? What are the advantages over traditional phone systems and how do you set it up?
What is 3CX?
3CX is a software-based IP phone system that can be deployed both on-premises and in the cloud. Through SIP trunks, voice, video, data and messages can be sent over an Internet connection. It is a VoIP system with open standards. So you have the freedom to make your own choices about everything from numbers to devices to hosting solution.
With more than 250,000 installations, 3CX is fast becoming one of the world's favorite telecom platforms. Scalable, affordable and user-friendly, it covers voice, video, messaging and chat, offering organizations of all sizes a comprehensive, integrated communications solution.
What are the differences between 3CX and traditional PBXs?
On a traditional telephone system, calls are made over standard telephone lines (ISDN lines). The phone system is often a physical box on the wall or in a data center. This hardware requires regular maintenance and expensive software upgrades.
In contrast, software-based IP phone systems, such as 3CX, combine Internet connectivity with various technologies. Voice calls, video, data and messages are transmitted through the cloud rather than through physical analog or digital lines.
An IP PBX has no limits on outside lines, nor on the number of internal phones and devices that can be connected. These offer all the advantages of new technology and far outweigh the capabilities of older telephone systems.
What are the benefits of 3CX?
✅ Unified communications made simple
The scope of the 3CX software makes it much more than just a phone system. In addition to voice, it enables video, messaging and chat, plus synchronization with many popular business CRMs.
Integrated softphone and smartphone clients give users automatic access to all these advanced, unified communications features. Everything runs from one platform, so there's no need to learn separate programs to use them. Phone calls, emails, live chat and video meetings are shared through the same UC interface. This accelerates communication efficiency and opens up all sorts of remote working opportunities.
- Full Unified Communications platform
- Voice, video, emails and chat through the same interface
- Telephone dial-in to 3CX web meeting
- Improved communication and remote working capabilities
✅ Ideal for telecommuting
As a cloud-based system, 3CX can be accessed anywhere there is an Internet connection. That makes it the perfect phone system for working from home. With 3CX client software, telephony goes anywhere, so you can use the company's phone system even when you're away from the office.
Ideal for working remotely, 3CX allows employees to make or receive calls from anywhere. They can also arrange video meetings, send vendor messages and chat with colleagues in different branches or locations.
You can use 3CX on any device, such as a cell phone or laptop, by downloading the Softphone app. Privacy and professionalism are guaranteed. Personal information is hidden so it looks like you're calling from your trusted company number. And if you are busy, you can update your status to "do not disturb" so everyone can see that you are not available to call.
- Access your business telephony anywhere
- Set your availability and view that of colleagues
- WebClient for working remotely on any device
- Softphone app keeps staff personal data private
✅ Save up to 60% on your phone costs
Most traditional phone systems required monthly maintenance contracts, with occasional high repair costs. With 3CX, there are none because it is a software-based phone system implemented in the cloud.
The 3CX pricing model also saves money elsewhere. There is no license per user. Unlike traditional systems, the cost is based on your number of concurrent calls. So adding additional users does not incur additional costs. Should the number of simultaneous calls nevertheless increase, we have the tools to monitor this and, if necessary, quickly bump you up to the next level.
In addition, you call a lot cheaper when you call via Teamtel 's SIP trunk. On average, you save up to 60% on your calling costs. For international destinations, these savings can be even greater.
- No repair costs
- No cost per user, but only for number of simultaneous calls
- Up to 60% cheaper calling
Teamtel: 3CX Titanium partner
Teamtel is the largest and 3CX Titanium partner in Belgium. This assures you of an outstanding customer experience and telephony solution without worries.
Still have questions or want personal advice? Be sure to give us a call!
