Since the dawn of the Internet in 1991, digital transformation has been going flat out. In a world where companies are increasingly dependent on technology, working out how to provide good IT support for your team is not a luxury, but an absolute necessity. IT support is not just about solving IT problems. It is the backbone of a modern digital workplace that ensures your team can always work smoothly.
1. The 3 components of IT support
When it comes to IT, things often get complicated. But why make it complicated when it can be simple. We thought long and hard, and we think these are the 3 branches of IT and IT support.
- Connect: professional IT support ensures that your team can connect smoothly. You do this with three components:
- Telephony: although we enjoy doing it less and less (60-70% of employees see it as last-resort), calling remains an important part of any business. Professional IT support ensures that everyone can make smooth and clear calls on any device.
- Internet: can we still live without it? The answer is no. With more and more software running in the cloud, the speed of your Internet, is literally the speed at which employees can work. So fast Internet should be your top priority!
- Wifi: Most employees work wirelessly. So good wifi is the 3rd branch to smoothly connect your employees with customers and colleagues.
- Telephony: although we enjoy doing it less and less (60-70% of employees see it as last-resort), calling remains an important part of any business. Professional IT support ensures that everyone can make smooth and clear calls on any device.
- Collaborate: alone you go fast but in group you get further. So get your team working smoothly with customers and colleagues!
- Hardware: old laptops are not a saving but a cost. Belgium has the 3rd most expensive employees in the EU. Every second counts. So make sure you regularly update hardware for the very fastest work experience. The same goes for your servers, routers and other hardware.
- Software: ultimately we don't work with hardware but with the software on that hardware. It is impossible to keep up with all the evolutions in the software market by yourself. So, make sure your IT team is well informed about all the novelties to create a modern digital workplace for your team.
- IT support: and if it all does go wrong? Then you better have a good IT team to make sure your employees are back on track right away!
- Hardware: old laptops are not a saving but a cost. Belgium has the 3rd most expensive employees in the EU. Every second counts. So make sure you regularly update hardware for the very fastest work experience. The same goes for your servers, routers and other hardware.
- Secure: Cybercrime, meanwhile, is unfortunately the biggest form of crime. So make sure all of your IT process is properly secured with cybersecurity.
- Firewall: everything starts at the door. So stop cybercriminals with a physical firewall between your devices and the Internet. We call this a firewall.
- Password managers: unfortunately, "123456" is the most commonly chosen password in the world. That that's stupid we can't emphasize har enough. So choose mature password management solutions to create and exchange passwords within your team.
- Endpoint security: your network consists of a lot of "devices. And as with people, infected devices can infect other devices. So ensure strict security for every single device on your network.
- Firewall: everything starts at the door. So stop cybercriminals with a physical firewall between your devices and the Internet. We call this a firewall.
2. Do it yourself or get help?
Now that you know what IT entails, the key question is how to implement it or how to look for an IT partner. Managing your IT yourself seems cheap, but requires a lot of time, technical knowledge and often causes stress when problems arise. One mistake can lead to data loss, downtime or security risks. Moreover, it often remains reactive: you only solve something when it already goes wrong. And then it quickly costs a lot of money in interruption.
If you choose to outsource your IT support to a specialist like Teamtel, you choose security. You get direct help from experts, preventive maintenance, quick solutions and access to additional services such as cybersecurity, VoIP or managed wifi. This not only saves you time, but also increases your productivity and security. See you soon?
